Course Content
1. Introduction to Aviation Industry and Ground Staff Roles
This module provides an overview of the aviation industry, focusing on the roles and responsibilities of ground staff, including check-in procedures, boarding management, and baggage handling.
2. Passenger Handling and Customer Service
Students learn the fundamentals of customer service within the aviation context, including effective communication, dealing with passenger inquiries, and managing special passenger requests. This module emphasizes providing excellent customer service.
3. Airport Security Procedures
Understanding security protocols is critical for ground staff. This module covers airport security measures, screening processes, and the handling of security incidents to ensure passenger and flight safety.
4. Baggage and Cargo Handling
This module focuses on the efficient management of baggage and cargo, including loading, unloading, and tracking systems. Students learn how to handle lost luggage issues and cargo regulations.
5. Emergency Handling Procedures
Ground staff are often the first responders during emergencies. This module trains students in emergency protocols, evacuation procedures, and first aid to ensure passenger safety in unforeseen situations.
6. Soft Skills and Professional Grooming
Professionalism is key in the aviation industry. This course module teaches soft skills such as communication, teamwork, and grooming standards required for a polished and professional appearance.
Graduates of this program will be well-prepared to work in airports, handling essential operations that keep flights running smoothly, with roles in passenger services, cargo handling, and airport operations.
